- The core knowledge of an institution often leaves when individuals are promoted, transferred or depart
- Knowledge disappears even more rapidly when a firm reorganizes or merges with another (We have seen this occur with our healthcare contract management clients)
He suggests that there are a couple of ways to overcome loss of institutional knowledge:
- First, build an explicit strategy for maintaining institutional memory, even in your own team. Don’t assume that it will happen by itself.
- Second, as part of your strategy, identify the few key things that you want every member of your team to know or be able to do — and figure out how to turn this from an implicit assumption to an explicit expectation.
- Finally, use technology to create a process by which your team continually captures and curates institutional knowledge
I had a little epiphany when I realized Contract Guardian Contract Management delivers the capability for capturing the Institutional Knowledge of any organization. As a result I have written some examples of how to leverage Contract Guardian to satisfy this pressing need. Read Complete Article.
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